Flexible Contracts and Innovative Partnerships in Dining & Hospitality Services Key to Office Return
The off-again on-again plans for return-to-office are back on for employers. But for many, the environment will be very different. Announced plans for companies from Citigroup to BNY Mellon, Google, Twitter, American Express, and more have run the gamut from mandating full-time attendance to requiring a certain number of days per week in the office to leaving it entirely to the employee – at least for now.
Prior to 2020, many offices were productive as well as social hubs where employees built careers, lives, and social networks. That center has shifted, and employees have adapted to build those same structures in remote-work environments. Coaxing those employees to willingly and enthusiastically abandon what they have spent the last two years creating will require reimagined environments and amenities that ignite return-to-office confidence and excitement.
This poses some real challenges for companies and their dining and hospitality services providers. Contracts are historically based on anticipated employee populations and revenue projections, with guaranteed subsidies when the client’s desire to offer attractive employee amenities exceeds the price the service provider can charge for the product – a meal in the cafeteria, for example – in that local market.
When you return to the office, will the same dining and hospitality services contractual model work, or will you require more flexibility in the face of greater uncertainty?
Are service providers in the current market open to the more flexible approach required in our current uncertain environment, and what might that look like?
Which service providers in the current market are committed to taking the long view – to work as a strategic partner towards the long-term success of both parties?
As the new 2022 Food Management Top 50 Contract Management Companies report shows, there are still many service providers whose revenues have not recovered to pre-pandemic levels. What impact will that have on their willingness or ability to be flexible and take the long view to meet your needs? And yet, many of the regional and mid-sized, privately-held providers scrambled to work closely with their clients, develop innovative solutions, and demonstrate that it is possible to be flexible, serve their needs effectively, and continue to grow – in spite of the pandemic.
NEXDINE Hospitality is a leader in this new era of flexibility and innovation, which kept us on a growth trajectory – even as the pandemic took its economic toll. Is your dining and hospitality partner up to the challenge? Is your contract limiting or constraining your return-to-office options?